Help Center
Everything you need to know to ship internationally with ShipAnywhere.
Creating an Account
Go to the app
Visit the ShipAnywhere app at /app. You'll see the sign-in page.
Click "Create Account"
Switch to the Create Account tab. Fill in your full name, email address, and choose a password (minimum 8 characters).
Wait for approval
New accounts require admin approval. You'll see a pending status screen. Once approved, you'll have full access to all features.
Tip: Contact the admin if you need faster approval. Your account status will update automatically when you refresh.
Logging In
Enter your email and password on the sign-in page and click Sign In. Your session persists across page refreshes — you won't need to log in again until you explicitly sign out.
If you forget your password, contact the administrator to reset it.
Dashboard Overview
After logging in, you'll see the main navigation bar with these tabs:
- 📦 Quote — Create new shipments. This is your main workspace for getting rates, filling customs docs, and generating labels.
- 🚚 Shipments — View all your past and active shipments. Track packages, download labels, and reprint invoices.
- 📅 Pickups — Schedule FedEx driver pickups from your address.
- ⚙️ Admin — (Admin only) Manage users, view all shipments, and check API status.
Click the user avatar in the top-right for quick access to Settings, Shopify integration, FedEx support, and sign out.
Getting a Quote
Enter origin details
On the Quote page, fill in the sender's name, address, city, postal code, and country. You can select a saved sender from the dropdown if you have contacts saved.
Enter destination details
Fill in the recipient's name, address, city, postal code, and country. Again, you can select from saved recipients.
Add packages
Click + Add Package and enter the dimensions (length, width, height in cm) and weight (kg) for each package. You can add multiple packages for multi-piece shipments.
Get rates
Click Get Quote. ShipAnywhere will fetch real-time FedEx rates across all available services. You'll see prices, transit times, and delivery estimates for each option.
Select a service
Click on the service you want (e.g., FedEx International Priority, International Economy). You'll be taken to the customs documentation page.
Tip: Accurate dimensions matter. FedEx uses dimensional weight (L×W×H ÷ 5000) if it exceeds actual weight. Getting dimensions right ensures accurate quotes.
Customs & Electronic Trade Documents
For international shipments, customs documentation is required. ShipAnywhere handles this electronically through FedEx ETD (Electronic Trade Documents).
Review sender & recipient
Verify the sender and recipient details are correct. Edit if needed.
Add commodity items
Click + Add Item for each type of item in your shipment. For each item, fill in:
- Description — Clear, specific description (e.g., "Cotton T-Shirt" not just "Clothing")
- HS Code — Harmonized System code for customs classification. Use the Suggest button for help.
- Country of Origin — Where the item was manufactured
- Quantity & Unit Value — How many and the value of each unit in USD
- Weight — Weight per unit in kg
Set export details
Choose the Terms of Sale (Incoterms like DAP, DDP) and Reason for Export (e.g., Sale, Gift, Sample). These are required for customs processing.
Proceed to payment
Click Continue to Payment when all items are added and customs details are complete.
Important: Inaccurate customs declarations can cause shipment delays, returns, or fines. Be honest and specific about item descriptions and values.
Payment & Labels
Review charges
You'll see a breakdown of the shipping cost. Review the total before proceeding.
Pay with card
Enter your credit or debit card details in the secure Stripe payment form. Click Pay & Create Label.
Download your label
Once payment is confirmed, your FedEx shipping label is generated instantly. Click Download Label (PDF) to save and print it.
Download invoice
A commercial invoice is also generated. Download it for your records — though with ETD, FedEx receives it electronically.
Tip: Print the label on an A4 sheet or 4×6 thermal label. Attach it securely to the largest flat surface of your package.
HS Codes Explained
Harmonized System (HS) codes are international customs classification codes used worldwide. Every item crossing borders needs one.
- 6-digit codes are universal across all countries
- 8-10 digit codes are country-specific extensions for more detail
- You need at least a 6-digit code for international shipping
ShipAnywhere includes an HS Code Suggest button that uses AI to recommend the right code based on your item description. Always verify the suggestion is accurate for your specific product.
Common examples:
- 6109.10 — T-shirts, cotton
- 8471.30 — Laptops, notebooks
- 4202.12 — Suitcases, travel bags
- 3304.99 — Beauty/cosmetic preparations
Tracking Shipments
Go to the 🚚 Shipments tab to view all your shipments. Each shipment shows:
- Tracking number (click to copy, or click the FedEx link to track on fedex.com)
- Route (origin → destination)
- Status (Label Created, In Transit, Delivered, Cancelled)
- Cost and payment details
Tracking status updates automatically from FedEx. You can also search and filter shipments by tracking number, destination, or status.
Scheduling a Pickup
Go to the 📅 Pickups tab to schedule a FedEx driver to collect your packages.
Fill in pickup address
Enter or confirm the pickup location — contact name, phone, full address. You can select from saved senders.
Set package details
Enter the total number of packages and total weight. Select the contents type (Items or Documents) and destination country.
Choose date & time
Select the pickup date (today or a future date) and your preferred earliest and latest time window. FedEx drivers will arrive within this window.
Schedule pickup
Click Schedule Pickup. You'll receive a confirmation code when successful.
Tip: Allow at least a 2-hour window between earliest and latest time for the best chance of a successful pickup. FedEx typically requires at least 2 hours of access time.
Cancelling a Shipment
You can cancel a shipment before it's been picked up by FedEx:
- Go to Shipments tab
- Find the shipment and click Cancel
- Confirm the cancellation
If the shipment has status "Label Created" and hasn't been tendered to FedEx, cancellation is free. Once FedEx has the package, you'll need to contact FedEx directly.
Refunds for cancelled shipments are processed through the admin panel.
Saved Contacts
Save frequently used sender and recipient addresses to speed up future shipments.
- Click the user avatar → Settings → Contacts
- Contacts are saved automatically when you create shipments
- Switch between Senders and Recipients tabs to manage each
- Select saved contacts from the dropdown on the Quote page to auto-fill addresses
Item Profiles
If you ship the same products frequently, item profiles save you from re-entering commodity details every time.
- Go to Settings → Item Profiles
- Item profiles include description, HS code, country of origin, unit value, and weight
- On the customs page, select a saved item profile to auto-fill all fields instantly
Shipment Insurance
ShipAnywhere offers optional shipment insurance to protect against loss or damage during transit.
- Insurance options appear after selecting a shipping service
- Choose a tier based on your shipment's declared value
- Insurance cost is added to your total at checkout
- Claims are processed through our support team
Shopify Integration
Connect your Shopify store to import orders and fulfill them directly from ShipAnywhere.
Connect Shopify
Click the user avatar → Shopify Integration. Enter your Shopify store URL (e.g., mystore.myshopify.com) and click Connect.
Authorize the app
You'll be redirected to Shopify to approve the integration. Grant the requested permissions and you'll be redirected back.
Import orders
Unfulfilled Shopify orders appear in your ShipAnywhere dashboard. Click an order to pre-fill the shipping form with the customer's address and order details.
Auto-fulfill
After creating a label, ShipAnywhere automatically marks the order as fulfilled in Shopify and syncs the tracking number.
Settings
Access your settings by clicking the user avatar in the top-right corner.
- Contacts — Manage saved sender and recipient addresses
- Item Profiles — Manage saved commodity/product profiles
- Shopify Integration — Connect or disconnect your Shopify store
- Sign Out — Log out of your account
Frequently Asked Questions
Still need help?
Contact our support team and we'll get back to you as soon as possible.
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